Can a tablet computer be "too difficult"?

A recent New York Times column (7-19-13) states the Microsoft Surface is trailing the Apple iPad in sales because it is too complex.

That makes no sense -- the Surface is superior because has more features, not complications. In an effort to compete with Apple, Microsoft added jut about everything that was missing from competitor devices.  Things that make a tablet really useful: Surface has a keyboard, folks!  And a USB port, a memory card slot, it works with a Surface pen, and has a kickstand....  Oh, and Office 2013 is pre-installed. How complicated is that?

Have we really become so spoiled by gadgets that a few practical enhancements actually overwhelm us?  Not me! Please tell me its not true.