Tuesday, May 19, 2009

Effective Email

While the world waits for a better email system, here are four succinct points to use in your email messages to ensure you commmunicate effectively.

On Harvard Business Publishing, David Silverman writes an excellent brief on effective emails. His take is that emails should:

Call to Action. Say what you want the reader to do.

Say it Up Front. Don’t bury the message.

Assume Nothing. Include your behind-the-scenes thinking.

Do the Thinking. Avoid the generic “What are your thoughts?” atop a chain of previous emails.

Link to Source: BNET.com

Helen Gallagher